BODY LANGUAGE SECRETS
FOR CUSTOMER SERVICE
BODY LANGUAGE SECRETS
FOR CUSTOMER SERVICE
BODY LANGUAGE SECRETS FOR CUSTOMER SERVICE
Awareness. Compassion. Problem Solving.
The fastest way to lose business is poor customer service. Losing customers costs you more than keeping the ones you have. Common customer service complaints:
- You don’t care about me, the customer
- You’re not listening to my concerns
- You don’t understand what I’m saying
- You don’t know how to solve the problems
- You don’t follow up
Communication is the common thread in this list of complaints. It’s not only what you say, it’s how you communicate — through your gestures, facial expressions, body language, voice.
Learn strategic ways to use nonverbal communication to flip-the-script and turn your customers into raving fans where they’re recommending you to everyone.
“Today we had the pleasure of listening to Blanca Cobb deliver a presentation on what to look for when our employees or potential employees may be untruthful. She gave us tips and strategies that are really gonna help us ask better questions, highlighted the importance of listening, and also, she gave us some keywords that we need to be aware of that may indicate that someone is not being truthful. If you really want to learn some strategies to help you be a better leader, help you connect more to your employees and also to your potential employees, I highly recommend this program from Blanca Cobb.”
